After completing my online purchase, I emailed several questions I had to the customer service team. I wanted to make sure I had the right size, color and style. They emailed me back within an hour😃 I know! It’s unheard of, right?! I was impressed. Very knowledgeable and super nice with all the answers to my questions. I would definitely recommend this website. I purchased the red wood and black, the picture doesn’t do it justice! The band is beautiful in person. I’ve gotten so many compliments. The watch band is sturdy and well designed. By far, this is my favorite Apple Watch band.